Here at Chic Dollhouse we use a tried and tested delivery policy that ensure as little delays as possible between ordering your goods online and receiving them at your doorstep. With an efficient processing and packing system, our number one priority is getting your items to you as soon as possible.
We use registered CTT (Portuguese post) to dispatch all orders, which means you can track your order when its has left us. We will send you a dispatch email when the goods have left with a tracking number that you can use on the CTT website.
We aim to process all items within 24 hours of your order - please note orders will not be processed on Holidays.
NOTE: As all orders are processed through PayPal's secure encryption we may receive an email from them stating that your address is unconfirmed. If this occurs we will email you immediately asking you to confirm your order and the delivery address. The dispatch of your order will therefore be delayed if you do not respond to this email. Please note this process is to protect your card from being used for fraudulant activities.
Delivery usually takes between 3-5 days and a signature may be required on receipt, depending on the country you live.The delivery costs are estimated when you checkout, through the weight of your order.
WHERE'S MY ORDER?
If you were given a tracing number then please go to the CTT to track your order. If no tracking number was provided then please contact us stating your order number and contact details.